To all of you who supply clents with services, listen up. You can loose a great client within less than one minute with these 5 comments. 1. "Send that request to me in writing" 2. "Exactly, what do you want us to do?" 3. "We will optimize your website for $XXXX a month..." 4. "What charge do you think your client will accept?" 5. "Our company demands a Purchase Order. Your email order is not acceptable even though you are paying our estimate to you in advance.”

Every now and then clients make assumptions about marketing that on the surface appear attractive. But when they call in the experts, the consultants spend a lot of effort and time re-educating the client about what works best for them. The Post Office has done a good job promoting their Every Door Direct Mail program. But there are always two sides to very story. And so it is with EDDM.

Terminology makes a big difference when discussing direct marketing or any subject for that matter. In fact, deceptive advertising runs rampant in the direct response world. In every case, these “leads” are actually cold names. By definition, leads refer to names that responded to an offer of some kind. They are inquiries.

There are many money-making principles that social media, content marketing, or any new fad will not obliterate. These principles survived the crucible of human behavior that will never change.

Every plan must contain essential elements for short and long term success. I can at least provide you with some useful guidelines on what those elements are.

We hear a lot these about the negative effects of "intrusion advertising." Disruption represents the strength of traditional media and by comparison, the largest weakness of social media as an acquisition tool. They both have their place. But marketers should ponder this idea when developing their marketing strategies.

There are some things you must know about your marketing program that are essential to success. As a matter of fact, I consider them a test that separates successful CMOs from other marketing leaders. You must know the answers to these questions to do your job of maximixing the effectiveness of your selling efforts.

Have you ever heard these words from a boss or client at some point in your career? "We did what you recommended, but it failed." I suspect you have. If not, then it's a matter of when and not if. No doubt that in some cases, this indictment reflects the truth. But more likely is an accuser who has ignored key elements in your recommendations that you warned would make or break the program.

Marketing for over 60 managed care providers including HMOs, PPOs and hospitals in the last 30 years presented some of my most difficult assignments. The healthcare marketing landscape contains unprecedented complexity that makes marketing goal setting skills more critical than ever.