Outcome Testing in Action

Direct response strategy begins with the allowable Cost Per Sale. It defines whether growth is economically possible before creative, channel, or media decisions are made. Once that financial boundary is clear, outcome testing becomes the mechanism that turns strategy into measurable acquisition performance.

  • Healthcare Acquisition Engagement

    Preventive Healthcare B2B Program — Hospital Market

    Personalized direct mail supported by telemarketing generated 44 face-to-face appointments and 27 qualified hospital-level sales leads in 10 weeks — at less than half the cost of the prior digital program.

  • Membership Acquisition Engagement

    AARP Membership Acquisition

    An innovative direct mail test package beat a seven-year control, increasing response 40% while reducing package cost 15% — saving millions across a 50-million in circulation.

  • Insurance Acquisition Engagement

    Blue Cross & Blue Shield of Texas — Group Insurance Lead Generation

    A new Snap Pac direct mail control beat a three-year trifold self-mailer, increasing response rates over 30% while substantially lowering cost-per-lead and boosting circulation by 40%+.

Our Approach

  • Strong response begins with a disciplined offer structure and clear messaging priorities. My work focuses on identifying the variables that influence action, structuring meaningful tests, and helping leadership understand which offer and message changes create sustainable performance lift rather than short-term spikes.

    After evaluating thousands of direct response campaigns across multiple channels, I help organizations move beyond intuition and focus on test design that produces measurable learning and scalable growth.

  • Effective creative is driven by response strategy, not aesthetics alone. My work centers on guiding messaging structure, format decisions, and testing priorities that strengthen clarity, credibility, and response behavior across direct mail, print, digital, and television environments.

    Rather than relying on trend-driven creative, the focus remains on disciplined experimentation and proven direct response principles that support measurable acquisition performance.

  • Performance improves when targeting reflects real customer behavior and transactional insight rather than assumptions. I work with leadership to evaluate segmentation logic, database structure, and analytical frameworks that strengthen acquisition efficiency while protecting long-term list value.

    The objective is not simply better targeting tools, but clearer strategic decisions about who to reach, when to reach them, and how to scale responsibly.

  • Profitable growth depends on understanding what is economically true, not just what appears to be working. My work emphasizes CPS, CPL, and response-driven decision frameworks that help leadership evaluate testing outcomes, allocate capital wisely, and reduce unnecessary risk.

    Clear economic visibility allows organizations to move forward with confidence, knowing that expansion decisions are grounded in measurable performance rather than assumptions.

Strategic Advisory Capabilities

  • Direct response growth diagnostics and performance audits

  • Acquisition strategy and testing framework development

  • Offer, message, and creative response strategy guidance

  • Database and CRM performance evaluation

  • Leadership alignment around measurable growth priorities

  • Independent advisory input across agency, internal, and external teams

  • Industry experience across membership, healthcare, insurance, financial services, retail, franchise, and complex B2B acquisition environments, with transferable direct response principles that apply across sectors.

  • Capital allocation and CPS/CPL decision support

  • “Ted has helped us strengthen our direct marketing practices through improved lead and conversion tracking. He played a key role in shaping our list compilation strategy and consistently advanced improvements in our process and procedures. His depth of experience in direct marketing is rare and provided valuable leadership insight that complemented internal capabilities.”

    — Randy Starnes, Sr. Director, Individual Products, Blue Cross and Blue Shield of Texas