Direct Response Thinking for Decisions With Money Behind Them

These articles examine the questions that matter after the initial response: whether the economics are sound, the evidence deserves confidence, the customer journey is visible, and the result is strong enough to support more investment.

The focus is practical—Cost Per Sale, Cost Per Lead, customer value, testing discipline, targeting, CRM interpretation, creative evaluation, and the management decisions that connect them.

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Browse current thinking on direct response economics, testing, creative judgment, lead generation, customer intelligence, and profitable growth.

Ted Grigg Ted Grigg

Why Brand People Struggle with Offers

Even if you've worked in the direct marketing field for just a short time, you know that branding and direct marketing strategies do not always live in harmony. When developing creative work,

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Ted Grigg Ted Grigg

Let’s Talk About Agency Relationships

But to my surprise, my session was the best attended! And what was even more surprising was that the attendees were primarily vendors seeking guidance on how to sell their products to advertising agencies.

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Ted Grigg Ted Grigg

DM Talent Scarcer than Ever

What do today's employers want when they are looking for direct response talent? Are they making wise choices when they interview and hire direct marketers? What do you think?

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Ted Grigg Ted Grigg

The Customer is the Boss

In her recent book entitled The Definitive Drucker, the author Elizabeth Edersheim says that Peter Drucker, the grandfather of marketing, believed that beyond 1990 business as a whole could no longer rely on the old assumptions.

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Ted Grigg Ted Grigg

Companies Treat Prospects Better Than Their Customers

Today I received a 0% interest on all transfers for the next 12 months from my own bank. I have a small balance that I wanted to transfer from my existing account to a new one if I could get the 0% offer. Ah, but wait. Only new customers can get this deal.

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