Direct Response Thinking for Decisions With Money Behind Them

These articles examine the questions that matter after the initial response: whether the economics are sound, the evidence deserves confidence, the customer journey is visible, and the result is strong enough to support more investment.

The focus is practical—Cost Per Sale, Cost Per Lead, customer value, testing discipline, targeting, CRM interpretation, creative evaluation, and the management decisions that connect them.

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Browse current thinking on direct response economics, testing, creative judgment, lead generation, customer intelligence, and profitable growth.

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Most Companies with Databases Still Don't Get It

The answer is that many of my clients still struggle year after year with improperly integrated databases following mergers and acquisitions. Or in some cases, the name file does not automatically attach purchase or inquiry information at the record level.

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